E-government (SIGEGOV)

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Track Chairs

Yogesh K. Dwivedi, Swansea University, ykdwivedi@gmail.com
Marijn Janssen, Delft University of Technology, m.f.w.h.a.janssen@tudelft.nl
Vishanth Weerakkody, Brunel University, vishanth.weerakkody@brunel.ac.uk
Lemuria Carter, Virginia Commonwealth University, ldcarter@vcu.edu

Track Description

Emerging from e-business ideas in the late 1990s, e-government is seen as a concept that is focused on fully exploiting these advancements unlike any other initiative seen before in the public sector. Initially viewed as an alternative service delivery mechanism, e-government is now considered as a key enabler of public sector transformation for effective governance, transparency and accountability and citizen participation in democratic processes and policy making. E-government influences every aspect of daily life and covers a broad range of topics from service delivery to constituent participation and technology adoption to electronic governance. While many countries have implemented exemplary strategies that have enabled them to realize such benefits, others have struggled to cope with the diversity and complexity of implementation as well as adoption and diffusion challenges that e-government presents to the public sector. Although acknowledged as one of the most significant research themes to have emerged in the last decade, e-government has at times struggled to find its own niche in terms of theoretical relevance. It is often viewed as stemming from the IS field and in this respect, e-government has continued to have a major impact on IS theory and practice.

Mini-Track 1: E-Government: Evolution, Implementation, and Payoffs

Satish Krishnan, Indian Institute of Management Kozhikode, satishk@iimk.ac.in
Julia Kroenung, University of Mannheim, kroenung@bwl.uni-mannheim.de

Alike business in the private sector, public institutions aim at providing an increasing number of services via electronic channels. Digitalization of governmental information and services promises a wide range of benefits for public institutions, citizens, employees, and private businesses. Although e-government enables electronic delivery of governmental services, the unique characteristics of the public sector challenge its evolution, implementation, growth, and maturity. From an implementation perspective, even if e-government services are developed successfully, they need to be implemented in consideration to various stakeholders. Further, challenges in their development can put the return on investment of public sector projects at risk. We thus call in this mini track for research that identifies unique challenges associated with the evolution and implementation of e-government services and develops ways for mastering these with respect to the purported payoffs.

Mini-Track 2: From Implementation to Adoption: Challenges to Successful E-government Diffusion

Vishanth Weerakkody, Brunel University, vishanth.weerakkody@brunel.ac.uk
Yogesh K Dwivedi, Swansea University, y.k.dwivedi@swansea.ac.uk
Marijn Janssen, Delft University of Technology, m.f.w.h.a.janssen@tudelft.nl
Lemuria Carter, Virginia Commonwealth University, ldcarter@vcu.edu

Although, nearly two decades have passed since e-government efforts began, and much research has been undertaken in the field, adoption and diffusion still remains a major challenge for many governments. From a demand perspective, extensive efforts are required to increase citizens’ awareness about the transformation of the delivery of government services and their online availability. In order to prevent digital divide in terms of using e-government services, it is also necessary that citizens from all segments of society are equipped with basic ICT skills as well as private and or public access to high speed internet connections. There are also many technical, organizational, managerial and socio-economic challenges for successful implementation and adoption of e-government. The aim of this mini-track is to provide a common platform for discussion and presentation of original research highlighting issues related with technical, organizational, managerial and socioeconomic aspects of e-government implementation and adoption from both the government and citizen’s perspective.

Mini-Track 3: E-Government: Past, Present, and Future

Vikas Jain, University of Tampa, vjain@ut.edu

E-Government is an emerging paradigm to deliver government services to citizens, businesses, and other stakeholders through the use of Internet and information and communication technologies (ICTs). Over years, e-Government development has transitioned from cataloguing, transaction processing to vertical and horizontal integration in both developed and developing nations. The evolution of e-Government from the informational interfaces of the yester years to the transformational applications of today has in large measures been influenced by many of the contingent environmental factors. The objective of this mini-track is to provide a forum for discussion and presentation of original research highlighting current issues related to technical, organizational, managerial and socio-economic aspects of e-Government adoption, evolution, implementation and impact. We seek to invite papers that address various aspects of e-Government projects from a theoretical, conceptual, or empirical perspective to set the stage for future research direction in e-Government. Both quantitative as well as qualitative studies on e-Government from developed and developing countries perspectives are encouraged.

Mini-Track 4: Social Media in the Public Sector: Challenges and Opportunities

Uthayasankar Sivarajah, Brunel University, UK, sankar.sivarjah@brunel.ac.uk
Kawal Kapoor, Brunel University, UK, kawaljeet.kapoor@brunel.ac.uk
Nripendra P. Rana, Swansea University, UK, n.p.rana@swansea.ac.uk
Emma L. Slade, Swansea University, UK, e.l.slade@swansea.ac.uk
Yogesh K. Dwivedi, Swansea University, UK, y.k.dwivedi@swansea.ac.uk
Vishanth Weerakkody, Brunel University, UK, vishanth.weerakkody@brunel.ac.uk

The advent of social media, which was once predominantly a trend amongst the younger generation, has now exploded into a phenomenon that is widely accepted by all parts of society, across both private and public sectors. Scholarly research on social media is growing exponentially across various disciplines including the public sector. Existing literature highlights that social media has the potential for public institutions to create real transformative opportunities concerning key issues such as transparency, accountability, communication and collaboration, to promote civic engagement. However, it is far more than simply introducing or making use of new technologies, as the social media phenomenon in the public sector has opened up challenges and opportunities at the same time. This mini track invites work discussing the opportunities and challenges that arise with the use of social media in the public sector. In addition to empirical studies, theoretical and conceptual papers will also be given fair consideration. The objective of this mini-track is to encourage research of use to those engaged in social media research.

Mini-Track 5: Open e-Government and Big Data

Laurence Brooks, Brunel University London, laurence.brooks@brunel.ac.uk
Naci Karkin, Pamukkale University, nkirgin@pau.edu.tr
Marijn Janssen, Delft University of Technology, m.f.w.h.a.janssen@tudelft.nl

Open government changes the traditional relationships and the power balance between citizens and government. Government releases data to stimulate transparency and co-create involvement in government decision-making and innovation. In their efforts to achieve these, government have initiated open data programs to stimulate this transparency and openness. Politicians have expressed high ambitions, but the implementations have been modest.

At the same time more and more data has become available. Data can be combined and processed for all kind of applications in the field. Policy-making and surveillance is altered by the use of big data, computational techniques and stakeholders’ involvement. Existing data is used for predictive analytics to improve policy-making. Furthermore the Internet of Things (IoT) and Big Data can be used for monitoring and surveillance. Yet what constitutes open government and how transparency and openness can be achieved and the potential of big data is still ill-understood.

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